Event Organisers Update

The newsletter for organisers of events.

%%[004 optional] Company%%

To: %%[001] Name%%

Event Organisers Update (EOU) is an independent information source published by the Society of Event Organisers (SEO). It incorporates Meetings File and is edited to higher standards than the inadequate ones laid down by the self-regulatory Press Complaints Commission (PCC)

EOU is FREE and circulated monthly to more than 30,000 selected organisers and others interested in keeping abreast of development in the event industry (includes conferences, incentive travel, training events, etc.)

If you have any views on how our newsletter could be more useful to you please e-mail us at info@eou.org.uk

If you wish to unsubscribe %%emailaddress%% from this newsletter please either visit www.eou.org.uk or use this link: Unsubscribe

Please do NOT use the reply button.


ISSUE 92 May 2012

The Society of Event Organisers (SEO) which publishes this newsletter has moved to individual free membership, which can be taken up by organisers, venues, suppliers and agencies in the event sector.

All will receive all the SEO’s free newsletters, which can be unsubscribed at any time, as well as a 20% reduction on all qualifications, tutorials and conferences presented by the SEO. Supplier members, venues and agencies receive a 20% reduction on advertising rates.

To sign up for free membership go to www.seoevent.co.uk


The operators of Warwick Castle, Merlin Attractions Operations Ltd, have been fined £350,000 plus costs of £140,000 after a 72 year old man fell to his death from the Bear and Clarence Bridge there in 2007.

The man fell 14 feet over a low wall and into a dry moat at the entrance to the castle. After a long legal battle the company was found by Leamington Crown Court to have failed to take "suitable and sufficient measures" to protect visitors.

Merlin, a Poole-based company employing 16,000 people worldwide, also own the Sea Life and Legoland attractions and operate Madame Tussauds. Warwick, described by Merlin as "Britain's ultimate castle" with "one thousand years of jaw-dropping history" is a popular choice for corporate events and has been used by Peugeot Cars, Hewlett-Packard, Sony and Argos.


Due for completion in September 2014 is a new, £40 million 8,100 sq metre exhibition space at Liverpool's ACC.

This comprises three separate and sub-dividable pillar-free halls of 2,700 sq metres each, with clear roof lights to let in natural light and mechanical black-out. In support will be offices, cloakrooms, a business centre, and catering outlets, all located on a pedestrian concourse providing access to the halls. Above will be private meetings rooms, and a 200-bed hotel is also planned.

The development more than doubles the existing 7,125 sq metres of space, which comprises a 3,725 sq metre multi-purpose hall and a 3,400 sq metre clear span arena floor, and adds another 200 on-site bedrooms to the existing 442, which comprises 310 at the three-star Jurys Inn and 132 self-catering units in the Staybridge Suites.

Tel 0151 703 7294. visit www.accliverpool.com


One of Liverpool's quality venues is the independent, boutique-style and quirky Hope Street Hotel, situated in an area close to both of Liverpool’s fine cathedrals, its Philharmonic concert hall and the iconic Philharmonic pub where the tiling in the toilets just must be seen.

The Hope Street offers 89 double bedrooms, including 11 that can be converted to twins, 7 suites with his and hers sinks (or his and his and hers and hers, of course) and 2 penthouses. For conferences and events there are six meetings spaces for up to 70 theatre-style, 150 for a reception and 50 for private dining. Five can be used for boardrooms for 14/20/20/24/30 and the fifth floor meetings room and the sixth floor boardrooms, launched in 2009, have private outside terraces with floor to ceiling windows and views over the city.

A major strength is the food served in the well-regarded London Carriage Works restaurant. On a recent visit there we enjoyed a presentation of flavour combinations, with complementary wines chosen for each. These were made by the chef and food and beverage director Paul Askew, and included meltingly tender and sweet scallops paired with cauliflower puree and chives, risotto of smoked haddock with shrimps, leeks, grated mature cheese and lemon zest and baked chestnut mushrooms with goats cheese, spinach and basil. Where possible ingredients are sourced locally. Askew is known for championing Lancashire cuisine and introduces and contributes to Relish Merseyside and Lancashire, a book of more than 60 recipes from 22 chefs from local restaurants, including wine recommendations and where foodies can buy and take home a range of foods and drinks.

Tel 0151 709 3000 email events@hopestreethotel.co.uk visit www.hopestreethotel.co.uk


With its soaring architecture and loads of natural light the recently-opened spaces at the new King's Cross concourses can certainly lift the spirit on a bright sunny day, and those with mobility issues, and a good few without, will find all the new lifts and escalators most welcome.

Those with time to kill will also find the range of 11 shops and 13 food and drink outlets useful. Those cheapskates, like us, who are not keen to pay food and beverage prices uplifted by the generous commissions demanded from the caterers by the station's owners can bring in their own and use the public tables and 100 chairs obligingly placed on the mezzanine level and overlooking the main concourse.

Also impressive is the new Parcel Yard pub, apparently the largest on any UK station and run by Fullers. This serves a large range of 8 starters from £5.50 to £7.50, around 12 mains from £9.50 to £16.95 - excluding the veal chop with not much else at £22.50, surely a pricing error? - 8 desserts from £4.50 to £7.95 and sandwiches from £7.50 to £8.95. However with the cheapest pint of lager nudging £4 and the cheapest bottle of wine at £15.50, Wetherspoons it aint .............


The 16th century, four star Marygreen Manor hotel and restaurant, located just outside Brentwood, Essex offers 44 bedrooms, including four luxurious Tudor suites with four-poster or antique carved beds, ten country house style rooms and suites in a lodge and a number of courtyard rooms overlooking a secluded garden offering some al fresco dining opportunities.

There are three Tudor-style meetings rooms, all with natural light - the Samuel Pepys for up to 50 theatre style, the Henry V111 for up to 40 theatre style and featuring oak beams and inglenook fireplaces and the Anne Boleyn for up to 15 theatre style. There are also two boardrooms for 6/8 and two for 6.

Day delegate rate is £50 (minimum 8) and 24-hour is £200, both prices inclusive VAT, and inclusive of free TV & DVD hire.

Tel 01277 225252 www.marygreenmanor.co.uk


Southend on Sea is to get a new 200 delegate conference space, located on the end of it's world's longest pier, one mile out to sea. Delegates can either have a bracing walk, or take the little wooden trains that charmingly rattle up and down.

The Essex resort has upped its game of late with the opening last year of the refurbished four star Park Inn Palace hotel on the esplaade, and this year's expansion of Southend Airport, previously offering just Jersey as a destination, now additionally offering flights to Alicante, Amsterdam, Barcelona, Belfast, Faro, Ibiza, Malaga, Mallorca and Waterford.


We are grateful to one of our readers in the USA, Steve, for the following advice on personal safety, which could save lives.

o A child's car seat left by the side of the road with a blanket draped over it is one way muggers persuade drivers, especially women, to stop their car and get out to investigate, the better to be attacked. Advice is to drive on and contact the police soonest.

o Eggs thrown at the windscreen are another ploy. Advice is as above, and to not operate the windscreen wipers, or spray water on the screen since both will smear the egg mixture, and drastically reduce visibility, forcing a stop.


The London International Wine Fair takes place 22-24 May, at Excel, Docklands, London.

Showcased will be more than 20,000 wines and spirits from 35 countries at this trade-only event, along with seminars, debates and master classes.



The above free conference and exhibition is launching at the O2 Arena, Docklands, London, April 28-30, 2013.

The organisers, Informa, promise a sharing of ideas and technologies relating to the live event production sector, with content aimed at tour and event production managers, venues, promoters, event services companies, manufacturers and agents.



East Coast Trains are offering a number of travel packages away from London this summer, for those who want to avoid the chaos of the Olympics.

Fares from Stevenage to York start at £12.45 for Standard Advance One Way, £33.80 for first class, and from Stevenage to Newcastle for £16.45 for Standard Advance One Way, £44.05 for first class.

East Coast did rather well in the first survey of customer satisfaction of train companies by Which? magazine, which found that the company's service was more likely to leave travellers feeling more positive about it after a trip than any others.


Old Grit notes the increasing presence of one Kamla Sangha on the guest lists for event industry receptions, familiarisation trips,open days and other free offerings. This is quite an achievement given that Kamla, who usually registers under "KS Events" and verbally mentions specific investment banks and trade unions as her "high-profile" clients, seems to be completely unknown to these impressive names, when hosts who have spent good money on her, or who plan to, bother to sensibly check, that is She also registers as "KS Event Consultants to Investment Banks" and "KS Event, Venue & Travel Consultants" and claims to be "an influencer". Her self-descriptions should not be confused, according to information at Companies House, with limited companies KS Event Management (06561639) KS Event Productions (06668204) or KS Events (08002592)

Of course it could be that hosts, or those working for them, in our industry are only concerned about the quantity,rather than the quality, of those enjoying their hospitality. In this case then they wont mind that Kamla, along with the majority of those fellow high-profile top industry professionals she helpfully emails with details of upcoming freebies, does not have a website, or a corporate email address, or a proper business address, or a telephone number that potential hosts can speak to her on, rather than just send texts to. All this could just signal "freeloaders" to those who think about such things.

Otherwise hosts who want to spend their money wisely would, in OG's cynical view, be well advised to note the above, to note the people Kamla wants to bring as her guests, or who want to bring Kamla as theirs, to note the fellow high-profile types she clinks glasses with when seen at events, and to then give their mailing lists a jolly good, and overdue clean.


Given that taking afternoon tea at expensive London hotels is currently more than £40 a head in most places, and as much as a decent lunch in a good restaurant, it will be interesting to see how the Olympic feeding frenzy affects prices charged to our friends from overseas for this most English of habits.

One fascinating fact noted by Jan Moir in the Daily Mail is that the management of The Ritz, which charges £84 for tea, cakes,sarnies and service, refuse to box up the very expensive cakes that remain uneaten for guests to take home. They say this is "against house rules", whatever that means.


Our impressionable students at London Metropolitan University are being exposed to the very cream of our events industry, it seems.

One firm hired to train our key figures of the future in event management is Chillisauce, which organises such sophistications as mud wrestling and strippers,and London Met management claim that such in-depth awareness of this top end of the events sector can only help their student's employability.


o It isn't often that something good, and cheap, is available in one of our modern shopping centres, so often chain restaurant hell.

However at the Aspers Casino in Westfield, Stratford the Clarys Restaurant there serves a very tasty three course Chinese lunch for £5 from 12 noon to 3 pm daily, comprising a choice of two soups, two dim sum dishes and a choice of six main course noodle or rice dishes. Old Gannet enjoyed the hot and sour soup, the pork and prawn Sui Mei and the special noodles generously loaded with chicken and prawn, a substantial meal in classy surroundings for the price of one hand of blackjack and subsidised by the losers at the tables, slots and roulette wheels.

From what we saw and tried on another occasion, a showcase to promote Essex venues, the regular menu is also well worth trying, with the home-made prawn toasts thickly laden with juicy prawns, rather than just veneered, a star of the show.



o A recent dinner in the Wellington Restaurant at the beautiful Wynyard Hall Country House Hotel, near Darlington, was a seriously enjoyable fine dining experience. Warm beetroot bread and salty whitebait woke up the taste buds for some silky smooth liver parfait, followed by juicy sweet scallops and soft lamb rump, sadly leaving no room for the desserts or cheeseboard, which by reputation here are something a bit special.

In the morning breakfast was a joy with a portion of soft-cooked scrambled egg and slices of meltingly good mild- smoked salmon (not the least bit salty - salt is added to the cheap stuff to increase shelf life) washed down with a pot of proper coffee.



o It also isn't often that eating at an airport is a satisfyingly positive experience but that's what Fratello's Italian Restaurant at the Hilton by Doubletre Hotel at Newcastle airport delivered on a recent visit.

Starters (shared) comprised the classic meatballs in a very fresh tasting and rich tomato sauce with toasted garlic ciabatta, and an inspired combination of sweet fresh figs, sweet parma ham and mozzarella dressed in piquant balsamic vinegar. Mains were a pan fried pink rump of lamb flavoured with garlic and rosemary and served with a beetroot fondant and rich gravy reduction, and the fish of the day, meaty fillets of red drum (an Atlantic game fish, also called Channel Bass) with tagliatelle and prawns. Desserts were cheesecake with a very firm biscuit base, and rich chocolate brownie with pistachio ice cream. Figure around £30 a head plus drinks for the experience.

There are also Fratello's restaurants at the Holiday Inn, Jesmond, Newcastle, and at the Holiday Inn near Richmond, on the A1.



o The Society of Event Organisers (SEO) is presenting a new qualification for organisers, the Diploma in Event Organisation (DEO)

This is aimed at those with little or no experience and will cover all the most important aspects of conceiving, planning and running events, including conferences, seminars, training, exhibitions, product launches, incentives and social events. All material will be delivered by practising organisers and suppliers and delegates will also get an overview of the events sector and practical help in securing work experience and a job, once they have booked and paid. 

The first presentation of the DEO, which includes an examination with a 70% pass mark, is being held in Manchester, in a number of different venues in and around the city, August 6-24th, 2012 . Tuition fee is £1,400 for SEO members - free sign-up at www.seoevent.co.uk - and a range of accommodation options in all price ranges is being prepared.

To register interest email to peter.cotterell@eou.org.uk or telephone 01767 312986

o The SEO is also launching three one-day courses in 2012, based in London. These are ORGANISING BETTER CONFERENCES, MARKETING YOUR VENUE FOR EVENTS and HOW TO WRITE A PRESS RELEASE. All will be priced at £195 and information on dates can be supplied by emailing to peter.cotterell@eou.org.uk All three courses can also be run at your premises, dates by arrangement.

o The Society of Event Organisers now has 679 members, representing corporate, association and charity organisations, as well as event venues and suppliers. Most are based in the UK.

o A new in-house training offer for any dates in 2012 is being made by the SEO on its Certificate in Conference Organisation (CCO) qualification. For SEO members only this can be delivered as one-to-one tuition at delegate's own premises for a fee of £725 plus second-class rail travel and budget accommodation for three nights, if needed. There is no VAT as the society has deregistered and additional delegates can attend for £75.

For venue members of the SEO the offer is also made on the Certificate in Conference Venue Marketing (CCVM) qualification.

Free sign-up to SEO and details of both qualifications is at www.seoevent.co.uk To discuss dates email to peter.cotterell@eou.org.uk or telephone 01767 312986 

o Member offer

A special 20% discount is offered for 2012 to SEO members booking events at The Enterprise Hotel, Earls Court, London. This is a three-star property with 100 bedrooms and capacity for up to 100 delegates, space divisible into two. Current rates are £79.50 for the day delegate and £229.50 for the 24-hour.

The offer is made subject to availability and also applies to food served in the hotel's 15/25 restaurant, which features carefully prepared, authentic and competitively priced Asian dishes as well as a European range.

Contact Kripen Dhrona 020 7373 4502, email info@enterprisehotel.co.uk or visit www.enterprisehotel.co.uk


Network Rail embrace transparency by declaring how much of the overpricing of items bought at railway stations is due to the rake-off they demand.......... Forty mile tail-backs are forecast on motorways around London in late July, as millions desperately flee the Olympics......... .Hosts of free event industry events start asking applicants some tricky questions, such as "What do you actually do?".......... The Ritz hotel management reveals what happens to all the uneaten cakes and sandwiches that their curious house rules wont let guests paying £42 a head take home...... London Metropolitan University gives students on its event course training in how to organise wet T-shirt competitions, strippergrams, pornographic film making and nude trampolining. A spokesperson says "We have been advised by our sponsors that these are the coming thing in corporate events and we therefore believe that expertise in these matters enhances job prospects for those who acquire it".......... and much, much more.........



o Association News (AN) for all those who associate. www.associationnews.org.uk

o Charity Matters (CM) for those working in charities. www.ezinematters.com

o Marketing Matters (MM) for those working in marketing. www.ezinematters.com


This is published in every issue of Event Organisers Update and the cost to suppliers, based on a headline, forty words of text and contact details, is £95 for one year (twelve issues) or £65 for 6 months (six issues) Costs are being kept low to encourage small suppliers to participate.

If, as an organiser you know of any good suppliers you feel other organisers should know about please forward this issue on to them, or refer them to the SEO website at www.seoevent.co.uk




Located in London and Birmingham, Computec AV cater for all your rental requirements. Equipment available includes LCD/Plasma screens, PA systems, Projection Equipment and Lighting. Also in-house we have our Set Creation company specialising in staging, bespoke set design and build. Tel 020 8807 2002, Fax 020 8807 3818, email: sales@computecgroup.com Web: www.computecgroup.com


York and Scarborough Conferences offer a free specialised service dedicated to helping you plan a successful event. Their free conference advice service includes venue searches, advice and selection, rate negotiation and venue booking. For more information please see website www.yorkandscarborough.com or call on (01904) 554448


Quality event catering services for private & corporate functions using the finest ingredients in delicious & creative menus that can be tailored for any occasion, taste & budget. We work with quality venues in & around Warwickshire, inc. Compton Verney. Telephone: 01926 311208 Enquire in-store at Aubrey Allen, 108 Warwick Street, Leamington Spa ,CV34 5DB Email: events@aubreyallen.co.uk Visit our website: www.aubreyallenevents.co.uk


The Society of Event Organisers, SEO, offers a four-day qualification course, the Certificate in Conference Organisation (CCO) running in Central London three times a year, and which can also be presented at your premesis - dates by arrangement. Contact Peter Cotterell Tel. 01767 312986, email peter.cotterell@eou.org.uk visit www.seoevent.co.uk


Newsletter, promotion, event invitation or just staying in touch? We can provide a low-cost, effective solution, tailored to your needs. Our bulk rates are as low as 0.3p per email, or £3 per thousand. Tel: 01462 896679 email: mark.ely@sg7.biz www.sg7.biz

Mocha offer a complete film and motion design service to corporate, association and charity event organisers, venues and others in the event sector. Mocha also offer a 10% discount to readers of this publication and visitors to www.seoevent.co.uk - just quote "SEO". Tel: 0151 706 0761 email: hq@mocha.tv Web: www.mocha.tv Vimeo:http://vimeo.com/user4995482/videos


Association News
For all those who associate. www.associationnews.org.uk

Charity Matters
For those working in charities. www.ezinematters.com

Marketing Matters
For those working in marketing. www.ezinematters.com


Hard-to-find small office units in town centre for 1-6 people. Priced from £125 per month plus rates and electricity. Any length of lease. Tel.01767 312986 or email to peter.cotterell@eou.org.uk


LCI offers conferencing with an ethical edge in Leeds City Centre. Five Rooms (Max 90 people) with Smartboards, loop systems, WIFI. Disabled access. LCI supports community/voluntary groups by offering significant discounts. Very close to railway & bus stations. Contact Moira or Wendy on 0113 245 4700 or email conferencing@leedschurchinstitute.org


Our pleasant boardroom is available for full or half day meetings. It seats 14 people, boardroom-style, or can be arranged to suit your needs. Catering and equipment is available on request. We are conveniently located just off City Road. Call Claire/Nora on 0207 324 0750; fax 0207 324 0760; email: enquiries@keyring.org; address: 27, Corsham Street, London, N1 6DR

The classical regency terrace at Park Crescent, near Regents Park includes number 16, which offers seven beautifully appointed meetings rooms, all with natural light and modern facilities, for up to 60 delegates, and a dedicated team to ensure event success. Tel. 020 7612 7070, Fax. 020 7612 7078, email.enquiries@16parkcrescent.co.uk visit www.16parkcrescent.co.uk .

A range of four meetings spaces for 4-120 delegates, plus a networking space for up to 120 , and all with natural light is offered at Hub Westminster, within the Grade ll listed building of New Zealand House, Haymarket,London. Tel. +44 20 71486 720 email events@hubwestminster.net visit www.hubwestminster.net/space or for online enquiry form www.bit.ly/hubwestminsterspacehire


The 100-bedroom,three-star Enterprise Hotel is located in Kensington, close to Earls Court tube and offers the Earls Suite for 100 delegates, which is divisible. Contact us for a tour, with an Asian or European lunch in our 15/25 Restaurant. Contact Kripen Dhrona 020 7373 4502, email info@enterprisehotel visit www.enterprisehotel.co.uk


The Society of Event Organisers, SEO, offers a four-day qualification course, the Certificate in Conference Venue Marketing (CCVM) running in Central London once a year, and which can also be presented at your premesis - dates by arrangement. Contact Peter Cotterell Tel. 01767 312986, email peter.cotterell@eou.org.uk visit www.seoevent.co.uk

Edited and distributed by:

Society of Event Organisers
29a Market Square, Biggleswade, Beds. SG18 8AQ
Tel: +44(0)1767 312986

Subscription Options

Unsubscribe - %%emailaddress%%
If you wish to unsubscribe to this newsletter please either visit www.eou.org.uk or use this link:

%%emailaddress%% Subscription Options
Click here to update your details


Forward to a friend
Click here to send this email to a friend

Newsletter distributed by SG7.biz for Society of Event Organisers
More details: www.sg7.biz   info@sg7.biz  tel: +44 (0)1462 896679