Event Organisers Update March 2016 ISSUE 138 - an independent information source published by the Society of Event Organisers (SEO).

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Event Organisers Update

The newsletter for organisers of events.


Operators of Alton Towers theme park, Merlin Attractions Operation Ltd are to be prosecuted by the Health and Safety Executive (HSE) over the serious accident on the Smiler ride last june.

The accident, where a car carrying passengers smashed into a stationary car on the same track left five people with serious injuries, including two young women who suffered leg amputations. After a nine-month investigation HSE say they are satisfied that there is sufficient evidence to bring a prosecution under the Health and Safety at Work Act, and that this will be in the public interest.

The company will appear at court at Newcastle-under-Lyme in April and faces, if convicted, an unlimited fine. Any individuals held responsible could face up to two years in prison.


Following the Shoreham Air Show disaster last year which saw 11 people on the ground die the Civil Aviation Authority (CAA) has introduced tougher new regulations for air shows.

The CAA have warned that events will not be able to go ahead unless organisers comply with the new regulations, which include enhanced risk assessments and tougher checks on the health and experience of pilots.


The Brew opened last year at 163, City Road. Shoreditch, London, opposite Moorfields Eye Hospital and close to Old Street roundabout, and offers a range of flexible, hi-tech event spaces in a trendy industrial setting (exposed pipes, distressed surfaces) that one either loves or not.

However the high ceilings and mostly white walls create an airy feel, with the main room accommodating a total of 140 theatre-style and divisible into two with a folding wall and then offering a conference room for 85 theatre-style and an adjoining foyer area. The areas have their own entrance in nearby Ebenezer Street and there is a small interview room that could be for speakers or the organiser, a small kitchenette and three toilets, including one with disabled access. They are supported with a sound system, fast 200mb wired and Wi-Fi internet and dimmable lights, and are available to hire any time, day or night.

Tel: 0207 770 6282 Web: canvas-events.co.uk/venues/615


Those who enjoy the pomp and pageantry of a historical procession will want to know about the annual Ommegang event, staged in Brussels this year July 5-7.

Ommegang honours the visit of Charles Fifth to the city in 1549 and two colourful processions in the Grand Place are taking place from 9.00pm on the evenings of July 5 and 7 featuring more than 1,400 actors, as well as horses, music, flag-waving and tossing and staged fights between stilt-walkers, some several storeys high. A medieval village and tournaments are offered in the Brussels Park from 12.00 midday to 9.00pm on all three days.

Web: brussel.be/5442


Wrongly called "Friesland" by us Brits this province in the North of the Netherlands has the black and white Holstein-Friesian cows, famous for their high milk yield of healthily low butterfat levels, and the famous Friesian horses, large, black, strong and beautiful and a natural choice these days for dressage, films and TV, though they were once used as war horses since they were one of the few breeds strong enough to carry a knight in full armour.

For organisers of events Fryslan has a good range of venues available, as we discovered from our recent trip there, including one of the largest in the country, situated just outside Leeuwarden, the capital city of the province. This is the WTC Expo centre which has seven exhibition halls of 2,000 square metres to 10,260 square metres, and a conference centre with 13 meetings spaces for 25 to 750 delegates theatre-style, and two boardrooms. Adjacent to the centre and with a direct connection is the modern 4-star Westcord WTC hotel with 143 bedrooms, some long-stay apartments and, for those who like to gamble, the next-door Holland Casino. (See Foodie News April for review of one restaurant here, plus others sampled in Fryslan.)

In Leeuwarden is the modern Harmonie centre which has three halls suitable for theatrical and musical performances and accommodating 250/450/1,000 theatre-style and two meetings rooms for 60/100. There are also two foyer areas, one on the ground floor which can cater for 550 for a dinner and 1250 for a reception, and one on an upper floor which holds 80 for a dinner and 175 for a reception. This last was used by our hosts at Holland North to present a workshop with 13 suppliers of event activities possible in the area, including sailing and other sports, and safely walking across the Wadden Sea to one of the offshore islands, when the tide is out. Another very original idea is to go out on a fishing boat with a skilled eel fisherman and learn how to catch, smoke and eat your own eels, for our money one of the top fishy tastes Holland offers, along with the herring of course.

Our stay there was at the newly-refurbished four-star Post-Plaza Grand hotel, a centrally-located imaginative conversion of a former large post office and sorting centre with many of the original features retained for interest. The ground floor Grand Cafe occupies the old sorting area and features a large poster from the 1981 remake of The Postman Always Rings Twice, with Jessica Lange and Jack Nicholson. There are 82 non-smoking bedrooms in a number of styles featuring flat-screen TVs, tea and coffee facilities, laptop safes and free Wi-Fi, and many have baths for extra comfort. For events there are 5 meetings rooms totaling 800 square feet of space. Another hotel visited was the five-star country-house style Landgoed Lauswolt, a Bilderberg property located between Leeuwarden and Groningen and around 40 kilometres from each. This offers 65 bedrooms, five meeting rooms for up to 180 and is next door to an 18-hole golf course.

An interesting venue for a visit, since it's an integral part of life in the low-lying Netherlands is the Woudagemaal pumping station, built to pump water out of Fryslan fields and the largest steam-powered pumping station in the world, now one of only ten UNESCO World Heritage sites in the country. Those who love looking at old steam engines will be in their element here, and others can enjoy the educational show-round and interesting 3D film about the station's operation, something that needs to be operated a few days a year. Those with personal experience of the recent flooding in the UK may wonder if we haven't something to learn here.

Note: Our press trip was organised by Holland North. Organisers who would like to see what the North of Holland can offer and are interested in a hosted trip can contact Jant or Inez on 00 31 (0) 58 250 20 21 or email to info@micehollandnorth.nl


Organisers looking to run small and medium-sized events in Amsterdam, and who worry that they could rattle around in the vast spaces of the Rai, can consider the modern 4-star Movenpick Hotel Amsterdam City Centre, and the adjacent venues it also sells.

These are located just east of Amsterdam Central Railway station, a short stop or two on tram 26 for those using public transport, and a few minutes in the hotel's bookable free shuttle bus. For those driving there is a large, guarded underground car park. The hotel itself is next door to the Amsterdam Passenger Terminal and offers 408 guestrooms and suites, many with impressive views over the city or the river and including rooms on the 19th and 20th floors which give access to a well-stocked Executive Lounge area. All rooms have mini-bars, laptop safes, iron and ironing board, hair dryers, climate control, pillow menu, satellite on-demand TV and 24-hour room service. Our 19th floor room, where we enjoyed two comfortable nights had a large comfortable bath, big fluffy bath towels, a sensible shower screen that split and folded back so that we didn't have to clamber into the bath to switch on the taps, a Nespresso machine and kettle and a mini-bar with enough spare space for some personal drink and food items one acquires in Holland.

For events of all kinds organisers have a huge and impressive choice of 47 spaces and combinations, offering capacities from 8 boardroom to 1200 theatre-style, and spread across the hotel itself as well as two concert venues and the Amsterdam Passenger Terminal, all adjacent to the Movenpick and bookable through them. More than 20 spaces will accommodate up to 50 delegates, another 20 can hold 51 to 250 and five hold 300/400/450/710/1,200 across a variety of decors and styles.

See also our review of the food at Movenpick in our February issue

Tel +31 20 519 1224 email: hotel.amsterdam.rfp@movenpick.com web: movenpick.com/amsterdam


Fans of the 70s and 80s British BBC TV sitcom "Are You Being Served?" will know that five of the troupe went on to play, in 1992/3, in a 12-part spin-off titled "Grace & Favour" in the UK, and "Are You Being Served? Again!" in the USA and Canada.

Retaining the trademark wall-to-wall innuendo and double entendres of the original, Grace & Favour looks at what happens when five members of the old Grace Brothers department store team inherit a country house hotel, instead of a cash pension from their deceased former employer, and decide to run it for an income when they discover they are not allowed to sell it. The two series star John Inman as the campy Mr Humphries, who, when free, is given a comely farmer's daughter Mavis Moulterd (Fleur Bennett) as a love interest, Wendy Richard, who took time out from her Eastenders commitments to reprise her naive cockney Miss Brahms, Frank Thornton as the haughty Captain Peacock, Nicholas Smith as the bumbling Mr Rumbold and Molly Sugden as the pompous Mrs Slocombe, whose remarks about her beloved cat Tibbles raised titters on both sides of the Atlantic when she referred to it innocently (?) as her pussy. Also appearing is their former employer's attractive last squeeze, Jessica Lovelock (Joanne Heywood), outrageous female magistrate Celia Littlewood (Diane Holland, the deliciously snobby dancer from Hi De Hi) and Maurice Moulterd (Billy Bowden) the home farm's crude and jolly yokel farmer. Both Are You Being Served (69 episodes) and Grace & Favour were written by David Croft and Jeremy Lloyd, also the writers for the hit 80s sitcom 'Allo, 'Allo!, and Lloyd has a cameo part in one episode of Grace & Favour.

The film location for the hotel, dubbed "Millstone Manor" was Elizabethan Cotswolds Manor house Chavenage House, located 1.5 miles north-west of Tetbury in Gloucestershire, also known for being "Candleford Manor" in the BBC's Lark Rise to Candleford and "Trewith House" in a new adaptation of Poldark. It has also featured in The House of Eliot, Tess of the D'Urbervilles, Cider With Rosie and Dracula, and it has a long history which includes a curse on one owner, Nathaniel Stephens, who was struck down with a fatal illness after agreeing with his relative Oliver Cromwell, who visited Chavenage, to support the arrest, trial and execution of Charles 1. Stephen's body was allegedly carried off by a spectral black coach and horses, driven by a headless coachman. Today it is still reputed to be haunted, despite Cromwell's room being exorcised, but event organisers unafraid of ghostly goings-on can hire a range of five period-style rooms with a total capacity of 300, including a ballroom for 100 for dinners and other corporate events.

Sadly for fans most of the cast of Are You Being Served/Grace & Favour have now passed away, John Inman in 2007 from hepatitis, aged 71, Wendy Richard in 2009 from breast cancer, aged 65, Molly Sugden in 2009 from heart failure, aged 86, Frank Thornton in 2013 from natural causes whilst asleep, aged 92 and Nicholas Smith in 2015 from a head injury after a fall at home, aged 81. Billy Bowden died in 1994 from a heart attack, aged 79 and Diane Holland in 2009 from bronchial pneumonia, aged 78.

Grace & Favour is being released by Eureka Entertainment on May 23 as a 4-disc, 6-hour DVD set.


Not surprised to hear that some of the respected names in the travel agency sector continued to send tourists to the Tunisian resort of Sousse last summer despite government warnings of the terrorism risk, despite 22 people being killed in Tunis a few months before, and where 38 Britons died at the Imperial Mumbaba Hotel there on June 26. Nor is it that surprising to hear that a few weeks ago tourists here were being encouraged to snap up a bargain 40% off holidays to Sousse, despite further warnings of terrorist activity directed against them. Such trifling concerns are obviously transcended by all the money that can be made.

However the last nail in the travel industry's coffin of credibility was hammered home by revered review website TripAdvisor, which gave the Imperial Mumbaba, closed since the atrocity last June its coveted Traveler's Choice award last month, quickly withdrawn when their stupidity was pointed out...

Is there such a thing as the curse of Boris? OG asks this noting the dead stop in the sales of 70 new apartments at Lillie Square, Earls Court, part of the redevelopment of the area approved by Boris, which includes tearing down the elderly Earls Court exhibition halls.

Reasons for the sales failure are increased competition, a hike in stamp duty for second homes,(which the sellers have offered to pay) and the "uncertainties" caused by the possibility of us coming out of the EU, fully supported by, er, Boris again.

Apparently our Queen was not amused when the Hilton Park Lane was built, towering over her back garden in 1963, and has therefore, according to some sources, never attended a function there.

Now the 453 bedroom, 28 storey "insensitive intrusion" into Hyde Park is to get a makeover "to reduce the visual impact" of one of London's 50 highest structures, a process that will partially close it for up to two years and produce a more curvy and less angular skyscraper. A new landscaped area on the front will also make a more aesthetically pleasing entrance, for any VIP's that want to enter.

It is hoped that one is now jolly grateful...


o Our recent press visit to the North of Holland provided us with a number of opportunities to taste some different styles of jenever, the Dutch word for the juniper botanical ingredient and the grandfather, or grandmother of our own gin.

The original jenever was fairly crudely made in a pot still from malted beer mash and badly needed additions to disguise the strong and often unpleasant taste of the malt wine element. Hence the juniper, as well as a selection of herbs to make a variety of other flavoured liqueurs, some good for calming an upset stomach and used today as a digestif. The juniper-infused and amber-coloured drink, made the traditional way is today known as Old Jenever, and is drunk neat, out of the freezer.

Around the 1820's the Coffey column still, invented by an Irishman, allowed a more refined distillation to an almost neutrally tasting spirit, before it got its botanical additions of juniper and other natural flavourings and this was the basis of our own London Dry Gin, called New Jenever in Holland and nearly always drunk with a mixer.

A recent local blind tasting of the dozen Old and New Jenevers, and digestif liqueurs we brought back from Holland gave top marks to a 30%ABV New Brown Jenever from the Groningen Hooghoudt distillery mixed one part to three parts ginger ale and chilled. Very close behind was a 32% ABV Nobeltje Schnapps, once made on Ameland island and now produced in the jenever city of Schiedam, near Amsterdam. Third was another popular Hooghoudt New Jenever, the 35%ABV Premium Triple, which was much liked mixed one part to three with Fever Tree tonic water and chilled, with the addition of a slice of red grapefruit, gently squeezed, and a sprig of rosemary. Fourth was an Irish whiskey we'd slipped among the Old Jenevers for comparison (42%ABV Glendalough Double Barrel) and fifth was a New Jenever tasted frozen and neat, Hooghoudt 35%ABV No 45. Sixth was a classic Old Jenever from Leeuwarden, 38%ABV Boomsma's Old, which some tasters said tasted like a good whisky, as did the Bols 38%ABV Korenwijn, which came eighth. In the middle of those two, in seventh place was a 30%ABV Schylgen Jutters Bitter, for our taste a very pleasant medicine.

So, when you go to Holland next you'll know what to ask for.


o Being given our pick of the menu at a top fish restaurant is probably the closest to heaven this foodie gets, and the small and not so small portions of dishes given to us to try at the Breakers Beach House Restaurant, on the beach and part of the Grand Hotel Huis ter Duin at Noordwijk, Holland, were no exception.

OK, so the two "Oysters Nam Kee" we tried had, for our taste, a saltier sauce than the sweet black bean sauce used at Amsterdam's Nam Kee Chinese restaurant, which balances the salty "gulp of the sea" that oysters are.

However this minor quibble did nothing to spoil our enjoyment of some wonderful fishy treats in a bright and contemporary nautical atmosphere. These included lovely sweet and tender King Crab claws with creamy mayo and crispy rice, for our taste as good, if not better than lobster, and the sashimi of salmon and tuna was extra good with its accompaniments of seaweed, hot wasabi horseradish and a sweet oriental sauce. Also excellent were the two creamy soups we tried, pumpkin with curry and smoked trout, and mushroom and smoked eel, this last an inspired combination we'll be trying at home. We also enjoyed one of the eleven meat dishes on offer, fried duck liver from a normal healthy duck, with apple, brioche and star anise, for us all the pleasure of foie gras with none of the guilt.

Back to the fish we savoured some meaty Dover sole from the sea with fries and remoulade sauce, and some equally meaty pike-perch fillets from the lakes, served with potato, leeks and a seriously good sauce made from Riesling wine. And despite the range of yummy desserts offered we settled for a scoop of each of the three superbly sweet and tart sorbets, tangerine, passion fruit and green apple, which made a perfect and fruity finish to the very fine dining experience.

Breakers Beach House offers five fish starters, including lobster, trout and fried prawns, nine fish main courses, including lobster, shrimp and langoustines, grilled cod, spaghetti with seafood and mussels, six oyster dishes, a fish Bento box, five meat starters, including beef carpaccio and steak tartare, six meat main courses, including beef entrecote, Cote de boeuf for two, and veal and chicken dishes, and a range of side dishes and salads. Also available until 4.00pm are gourmet sandwiches and egg dishes, and there is a range of five desserts, including a trifle with white chocolate cream cut with contrasting sour cherries, and a Chocolate Dream with milk chocolate, tangerine and pecan nuts. There is also a cheese platter and a range of the hotel's own chocolate and sweets

Tel: +31 (0) 71 365 1215 Web: breakersbeachhouse.nl


o Fans of Cantonese food will know that one of the great tastes is duck, and that one of the great duck dishes is a half or whole duck, simply stewed the old-fashioned way with vegetables. Problem these days is finding a restaurant in Soho that still serves it, given the greater popularity of crispy duck with pancakes.

So after a long stroll around Lisle street - where one of favourite places, Mr Kong, sadly closed due to retirement late last year - we were happy to find the London Chinatown Restaurant, where we'd never eaten, at 27 Gerrard Street. This featured on its menu a dish of half a cut-with-a-fork-tender stewed duck with Chinese mushrooms and pak-choi for £12 plus a 10% service charge. It was probably the best duck we'd tasted in years and there was lots of it, both tender breast and tasty leg. A joy too were the large shiitake mushrooms, named after the rotting logs of shii trees, one of the species on which they grow in southeast Asia, along with oak, chestnut, maple, beech, poplar and mulberry. So with take being the Japanese word for mushroom shiitake are tree mushrooms, though these days they are also grown on artificial substrate. The Asian way is to buy the dried version and soak them in warm water until soft enough to add to dishes, a process that concentrates the flavour. Also most enjoyable were the sweet and mild pak-choi, small enough to steam whole.

London Chinatown Restaurant is easy to find if you look down and find the doorway with a mosaic emblazoned Hotel De Boulogne, a clue to the use of the building by a French hotelier until 1917, when it became the Restaurant De Boulogne. This closed down in the mid 70's and in 1980 the current Chinese owners opened it as their restaurant and have been pleasing diners for 36 years. We'll be back.

Money tip. The prices on the website are mostly out of date, so go and look before you book.


Apologies to artistic readers for our mis-spelling of Art Nouveau as "Art Noveau" in the piece on the Sainsbury Centre and the Alphonse Mucha exhibition.

The Centre was also running an excellent 30-minute DVD at the event on the life and works of Mucha, available to buy for £15

A correction has been made to the website archive


The SEO is carrying out an on-going survey to identify what criteria in venue selection are most important to event organisers from the corporate, association and charity sectors.

Results will be published in the Event Organisers Update, Charity Matters and Marketing Matters newsletters.

Click here to take our survey.


From Joan O'K

In the latest edition, a comment worried me tremendously. Please do not heed Jennifer McBeth's indignation by stopping pointing out high risk areas. I am truly grateful for any warnings you can give women travelers. Sometimes you can't really tell enough about a particular area by simple observations as troublesome areas can have lovely pockets which might generate a false sense of security based on appearances alone. It isn't always obvious that just a block or two away the entire atmosphere is radically different so I always appreciate an informed heads-up. Smart travelers know that all the data you collect will eventually prove helpful and that forewarned is forearmed.

Unfortunately for our Jen McBeth, she sounds like a naive college girl. I do hope she doesn't have to learn the hard way that crimes against women are a global issue and not an issue that conveniently just for her "lies elsewhere."

Joan O'K.

The original comment:

From Jennifer McBeth

Please do not send any more issues to (email address). I’m deeply offended by your statement ‘permanent no-go areas for women’. I’m a woman. Nothing is going to stop me from going anywhere I please. Do not spread fear. It is not healthy or constructive. The issue lies elsewhere and telling women they’re in danger is not the answer.



Enthusiasm for supplying white knuckle ride experiences at theme parks fades as the cost of tragedy sinks in… organisers give up air shows as too costly to put on safely… A spokesperson for the travel industry comments: "Of course discounted holidays to iffy destinations carry a greater risk of being killed. What do the stupid grockles expect? Safety always costs"… London mayor Boris Johnson explains why his support is so often the kiss of death… The Queen buys the Hilton Park Lane and has it demolished… Topping the speaker charts as the Most Motivational Sport-Related Presentation is "Fair play" by Maria Sharapova... and much, much, more…


Text only ANNOUNCEMENTS can be run once for new products, new venues, venue refurbishments, new packages, organiser's trips, and industry showcases, receptions, seminars, conferences and exhibitions likely to be of high interest to event organisers.

Sizes, when printed out on an A4 page, and prices of ANNOUNCEMENT boxes available are:

One fifth page, 45mm x 170mm £200
One quarter page, 60mm x 170mm £250
One third page, 85mm x 170mm £325
One half page, 120mm x 170mm £400

To book email peter.cotterell@eou.org.uk




This is published in every issue of Event Organisers Update and the cost to suppliers, based on a headline, forty words of text and contact details, is £95 for one year (twelve issues) or £65 for 6 months (six issues) Costs are being kept low to encourage small suppliers to participate.

If, as an organiser you know of any good suppliers you feel other organisers should know about please forward this issue on to them, or refer them to the SEO website at seoevent.co.uk




Located in London and Birmingham, Computec AV cater for all your rental requirements. Equipment available includes LCD/Plasma screens, PA systems, Projection Equipment and Lighting. Also in-house we have our Set Creation company specialising in staging, bespoke set design and build. Tel 020 8807 2002, Fax 020 8807 3818, email: sales@computecgroup.com Web: www.computecgroup.com


Quality event catering services for private & corporate functions using the finest ingredients in delicious & creative menus that can be tailored for any occasion, taste & budget. We work with quality venues in & around Warwickshire, inc. Compton Verney. Telephone: 01926 409579 Enquire in-store at Aubrey Allen, 108 Warwick Street, Leamington Spa ,CV34 5DB Email: events@aubreyallen.co.uk Visit our website: www.aubreyallenevents.co.uk


The Society of Event Organisers, SEO, offers a four-day qualification course, the Certificate in Conference Organisation (CCO) running in Central London three times a year, and which can also be presented at your premesis - dates by arrangement. Contact Peter Cotterell Tel. 01767 312986, email peter.cotterell@eou.org.uk visit seoevent.co.uk


Specializing in cabaret shows and close up Magic for galas, charity events, weddings, & corporate events Le Magician Dean Metcalfe is a master manipulator perfector of his own spectacular close-up Magic, performances worldwide, see website for live showreels and more details visit www.lemagicianilluminaire.com


Newsletter, promotion, event invitation or just staying in touch? We can provide a low-cost, effective solution, tailored to your needs. Our bulk rates are 0.3p per email, or £3 per thousand. email: mark.ely@sg7.biz web: sg7.biz

Mocha offer a complete film and motion design service to corporate, association and charity event organisers, venues and others in the event sector. Mocha also offer a 10% discount to readers of this publication and visitors to seoevent.co.uk - just quote "SEO". Tel: 0151 706 0761 email: hq@mocha.tv Web: www.mocha.tv Vimeo:http://vimeo.com/user4995482/videos


Association News
For all those who associate. associationnews.org.uk

Charity Matters
For those working in charities. ezinematters.com

Marketing Matters
For those working in marketing. ezinematters.com


LCI offers conferencing with an ethical edge in Leeds City Centre. Five Rooms (Max 90 people) with Smartboards, loop systems, WIFI. Disabled access. LCI supports community/voluntary groups by offering significant discounts. Very close to railway & bus stations. Contact Moira or Wendy on 0113 245 4700 or email conferencing@leedschurchinstitute.org


Our pleasant boardroom is available for full or half day meetings. It seats 14 people, boardroom-style, or can be arranged to suit your needs. Catering and equipment is available on request. We are conveniently located just off City Road. Call Claire/Nora on 0207 324 0750; fax 0207 324 0760; email: enquiries@keyring.org; address: 27, Corsham Street, London, N1 6DR

The classical regency terrace at Park Crescent, near Regents Park includes number 16, which offers seven beautifully appointed meetings rooms, all with natural light and modern facilities, for up to 60 delegates, and a dedicated team to ensure event success. Tel. 020 7612 7070, Fax. 020 7612 7078, email. enquiries@16parkcrescent.co.uk visit www.16parkcrescent.co.uk .


The Society of Event Organisers, SEO, offers a four-day qualification course, the Certificate in Conference Venue Marketing (CCVM) running in Central London once a year, and which can also be presented at your premesis - dates by arrangement. Contact Peter Cotterell Tel. 01767 312986, email peter.cotterell@eou.org.uk visit seoevent.co.uk

Event Organisers Update (EOU) is an independent information source published by the Society of Event Organisers (SEO). EOU is FREE and circulated monthly to more than 25,000 selected organisers and others interested in keeping abreast of development in the event industry (includes conferences, incentive travel, training events, etc.)

If you have any views on how our newsletter could be more useful to you please e-mail us at info@eou.org.uk

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